At Climateplan Inc. (d/b/a Waterplan) (“Waterplan”), we prioritize your privacy and the security of your personal information. This “Privacy Policy” outlines how we handle the data we collect, use, store, and protect when you use our services. We are committed to complying with applicable data protection regulations, including the General Data Protection Regulation (GDPR), ensuring transparency and giving you control over your personal data.
1. Data Collection and Use
We collect only the data necessary to provide and improve our services. This may include information you provide directly to us, such as when creating an account, and data collected automatically when you interact with our services. The information collected is used to:
Deliver and personalize our services.
Improve user experience through internal analytics.
Respond to customer inquiries and support requests.
Ensure the security and performance of our systems.
We do not collect sensitive personal data unless explicitly necessary and with your consent.
2. Data Retention
Waterplan retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention period may vary depending on the nature of the data and any regulatory or legal requirements. Once the data is no longer required, it will be securely deleted or anonymized to protect your privacy.
3. Your Privacy Rights
You have specific rights regarding your personal data, including:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete data.
Right to Erasure: Under certain conditions, you can request deletion of your personal data.
Right to Restrict Processing: You may request restrictions on how your data is processed in specific situations.
Right to Data Portability: You can request the transfer of your data to another organization.
Right to Object: You can object to certain types of data processing, such as for direct marketing purposes.
To exercise any of these rights, please contact us at security@waterplan.com. We may require proof of identity to process your request and will respond within the timeframe required by applicable data protection laws.
4. Marketing and Communication
With your consent, Waterplan may use your personal data to send you marketing communications, such as newsletters or updates about new features. You can choose to stop receiving marketing emails by following the unsubscribe instructions included in our emails or by contacting us directly at security@waterplan.com.
5. Data Security
We implement a variety of technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:
Encryption of data both in transit and at rest using industry-standard protocols.
Regular security audits and vulnerability assessments.
Monitoring of systems for suspicious activity.
Multi-factor authentication (MFA) for access to critical systems.
We also conduct regular reviews of our security practices to ensure ongoing compliance with regulatory standards.
6. Data Transfers
We operate globally, and your data may be processed outside of your home country. We ensure that all international data transfers comply with applicable legal requirements and provide adequate safeguards.
7. Third-Party Service Providers
We may share your data with trusted third-party service providers to support our operations. These providers include cloud service platforms, customer support tools, and analytics providers. All third parties are required to implement stringent security measures and comply with applicable data protection laws. Examples of third-party subprocessors include Amazon Web Services (AWS) for data hosting and GitLab for source code management.
We do not sell or share your personal data with third parties for their own marketing purposes without your explicit consent.
8. Cookies and Tracking Technologies
Waterplan uses cookies and similar technologies to enhance your experience, analyze site traffic, and for targeted advertising. Cookies allow us to:
Remember your preferences and settings.
Analyze how you use our site to improve functionality.
Provide personalized content and advertising based on your browsing behavior.
You can control the use of cookies through your browser settings and may choose to disable them, although this may affect the performance of some features on our website.
9. Legal Grounds for Processing
We process your personal data based on the following legal grounds:
Consent: For specific processing activities, such as marketing communications, when you have given explicit consent.
Contractual Necessity: To provide services you have requested, including managing your account or processing payments.
Legitimate Interests: For purposes such as improving our services, security monitoring, and fraud prevention, provided these interests do not override your rights.
Legal Obligation: When processing is necessary to comply with applicable laws and regulations.
10. Data Breach Notification
In the unlikely event of a data breach, Waterplan has a robust incident response plan in place. If your data is affected by a breach, we will notify you and the relevant authorities promptly, in accordance with applicable regulations.
11. Business Continuity and Disaster Recovery
Waterplan has implemented a comprehensive disaster recovery plan to ensure business continuity in the event of a system failure or other disruptions. This plan includes regular testing and automated daily backups to ensure the safety of your data.
12. Children’s Privacy
Waterplan’s services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in response to legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. Significant changes will be communicated through prominent notices or other means.
14. Contact Information
For any questions, concerns, or to exercise your rights regarding your personal data, please contact us at: security@waterplan.com
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